Few industries are faced with crisis situations on a regular basis like healthcare. Maybe that’s why so many healthcare leaders know – if you can’t avoid a crisis, at least you can prepare for one.
Having a crisis response plan in place can not only help your facility through unexpected troubles, but can put people at ease and help them better handle crisis situations when they do arise. How do you build that plan? What should it include? What happens if something goes wrong?
Let’s take a look at what makes up a crisis response plan and go over why it’s so important to have one in the first place.
What Is a Crisis Response Plan
Crisis management is extremely important in healthcare, largely due to the vital services of healthcare providers. The clients who rely on you, and the teams you depend on, they need to trust you even when the unexpected happens.
An effective crisis response plan is a precautionary measure to help your healthcare company weather the storm when dealing with an existing or potential crisis. This plan is where you detail steps taken to address an emergency, such as risk analysis, the chain of command, and training. It doesn’t only apply to facilities but also to those who work for them. A crisis plan often consists of:
- Risk Analysis
- Triggers for Crisis Response
- Chain of Command
- Base of Operations
- Response Action Plans
- Internal Communication System
- External Communication Plan
- Update and Review
Why Does Your Healthcare Company Need a Crisis Response Plan?
Crisis response plans may seem a bit overzealous. But when you consider how much your staff relies on you and how much you need your clients to trust your facility, they become very necessary.
Let’s face it, things happen that are entirely out of our control, and we can’t do anything but react. And that’s when crises without a proper response plan can become exacerbated, when those facing them are either unprepared or panicking because there aren’t enough employees on hand to help mitigate the issue. That’s why it’s critical for medical facilities to have a healthcare crisis response plan to follow when a crisis does occur.
A solid and clear plan backed by robust training on how to respond to emergencies can make your whole organization feel more secure.
How to Make a Crisis Response Plan
Because a crisis response plan often consists of many working parts, when developing your own plan, it can be helpful to break it up into smaller steps. A step-by-step process will enable your team to identify risks without getting lost or overwhelmed by the plan (or crisis). While there are many ways to go about developing your crisis response plan, here are six steps you can take:
1 – Develop Your Team
Before you develop a plan, it’s crucial to set up an expert team. Often, the best teams are composed of members from different departments. Crisis response teams with cross-functional representatives will have better oversight of all aspects of your facility. They’ll be better prepared to pull-together staff from the whole organization who can play a role in helping out. That way, you’re not depending on just one department to keep the facility running smoothly.
2 – Perform a Risk Assessment
The likelihood of a crisis occurring isn’t the same for every organization. Therefore, it’s essential to identify which areas of your facility are most at risk during a crisis, like being unprepared and not having sufficient resources in emergencies. Also, determine which situations are most likely to occur for your industry so that you can plan proper responses for each crisis.
3 – Perform a Business Impact Analysis
To determine the impact each crisis can have on your business, your team can analyze each risk separately. Each risk can result in different outcomes like healthcare worker turnover, revenue loss, regulatory fines, and a tarnished reputation.
4 – Develop a Response Plan
Once you’ve analyzed each risk, it’s time to determine how you will respond to each threat and prepare for each potential crisis. Again, it’s essential to identify who will be doing what for each emergency and communicate with your team members to ensure they’re all up-to-date.
5 – Training
After you’ve developed a plan, it’s time to train your team on what to do. By training your staff on how to react to a crisis – the actions each team member can take and what their role will be – you’re taking a proactive step to ensure your staff will know how to respond in a way that is calm, collected, and will more quickly and effectively resolve the issue.
6 – Continual Review and Update
You’ve developed a plan, trained your team on it, and set up a plan of action to deploy and resolve an emergency situation. But, it’s always important to take the time to review your plan regularly for any gaps. Revisit training once a year and update your team when any changes to the plan are made.
Crisis Response for Staffing Services in the Healthcare Industry
One of the most common crises for healthcare businesses worldwide is staffing shortages. Luckily, this is one of the easiest issues to plan for and resolve with a solid healthcare staffing strategy.
At Fidé, we have a team of Registered Nurses who review every job order and candidate to ensure they meet your facility’s compliance requirements. Additionally, we take the team to work with each candidate to ensure they complete paperwork, upload documents, and schedule required tests, so they’re ready to start when they arrive at your facility.
If you need healthcare professionals in a hurry, contact Fidé today. We’ll get you the help you need in no time!